Delivery Charges & Information

• In most instances we will aim to make delivery of your order within 5 working days although this may sometimes be longer due to other circumstances.
• An email will be sent to confirm the delivery day for your order.
• Delivery will be made on either a pickup or a small transit open back vehicle. The back of the vehicle lifts up and our delivery staff then slide the logs / bulk bag off the back of the vehicle.
• Unless given other specific instructions, the driver will reverse the vehicle to the most appropriate spot on your property and unload the logs there. They will endeavour not to block any gates or entrances. The vehicle will not deliver into a building and will also unload in a place that is considered safe and compliant with road safety laws as decided by the driver.
• If you have specific instructions about where or how to leave your delivery, please add them in the Delivery instructions box at checkout. We are unable to accept requests for specific delivery days or times, as deliveries are grouped by area and scheduled automatically.
• Please note, we are unable to lift bags or logs over walls or other such obstructions. We are also unable to stack them in your log store.
• Firewood, kindling and firelighters will be delivered in a dry state but once left at the property, it is the responsibility of the customer to keep them in this state.

Minimum Order Value For Delivery

All delivered orders have a minimum order value of £50 (including VAT, before any delivery charge). This applies to every postcode we deliver to, including our free local delivery areas of BB6 and BB7.

There is no minimum order value for collection. Our Click & Collect items, such as single nets of logs, kindling and firelighters, can be ordered in any quantity and collected from our yard at Empress Sawmills, Chatburn, Clitheroe. Orders are either delivered or collected, so delivery items and Click & Collect items cannot be combined in the same order.

Delivery Charges

• BB6 and BB7: free delivery on orders of £50 or more.
• BB5, BB9 and BB12: £15 delivery, free on orders over £150.
• BB1, BB2, BB8, BB11 and BB18: £20 delivery, free on orders over £150.
• BB10: £25 delivery, free on orders over £150.
• For deliveries outside of these areas, please call us.